Technical support of the Logalizer Pro
IMPORTANT: please read this before mailing us.
Unregistered shareware Logalizer Pro is supported at low priority.
That means, if we have some free time to answer you, we will provide a limited help.
The registration of Logalizer Pro
entitles you, after all, virtually unlimited free technical support
Bugreports and suggestions are
most welcome. Hope you'll never discover a bug in the program,
nor will have some problem using it, but [if any occurs], please
include the following information in
your message, whenever possible:
This would significantly increase the efficience of our technical support.
Registered users: please use your name as in the registration form, to
get highest priority in answer
- Operating system (OS) name and version, e.g. Windows 98 SE
- Amount of RAM available, for example 64 Mb SDRAM
- Hard drive capacity and filesystem, for example 8,4 Gbytes NTFS volume
- Log file format or software brand that wrote it (IIS, Apache, NCSA...)
- Approx. Log file size (in thousands of lines)
- Step-by-step: what you did (and we should do) to reproduce the problem
- The exact text of the error messages, if any occurs.
e-mail directly to program author email@example.com or
to customer support team firstname.lastname@example.org
No spam tolerated
Copyright 2000, 2012 AM Software